Refund policy

At Blendecove, we strive to deliver a satisfying shopping experience for all our premium makeup brush products. This policy outlines our official guidelines for product returns, damage claims, and refund applications for all Blendecove makeup brush items.

Return Window

Customers are eligible to submit return requests within 30 calendar days after receiving their package. All returned goods must be brand new, untouched, and preserved in original packaging, along with valid purchase proof. Any returns sent without prior official confirmation will not be accepted for processing.

Non-Returnable Items

To ensure universal hygiene standards and product quality safety, customized engraved makeup brushes, final clearance goods, and store gift cards are non-returnable and non-exchangeable. This rule is exempt only for factory-defective items or cases mandated by local consumer protection laws.

Damaged, Incorrect, or Missing Items

Kindly inspect your makeup brush order immediately after parcel delivery. If you receive damaged, defective, or mismatched products, or find items missing from your shipment, please contact our support team promptly. Provide your order number and clear photos of the makeup brushes, original packaging, and shipping label. Our team will verify your case quickly and offer solutions including refunds, replacements, or other reasonable remedies.

Return Shipping

Customers are responsible for all return shipping fees, except for orders with defective products, shipping errors, or situations required by local laws. Initial delivery fees paid at checkout are non-refundable. We highly recommend using a trackable shipping method for returns. All returned packages remain the customer’s liability until successfully delivered and confirmed by Blendecove.

Refunds

After our warehouse receives and thoroughly inspects your returned makeup brushes, approved refunds will be processed to your original payment channel. Please allow additional processing time for your bank or payment platform to complete the fund settlement. In compliance with legal regulations, we reserve the right to deduct compensation fees for product value loss caused by unnecessary use or improper handling of the items.

How to Get Help

If you encounter any problems and need support for return or refund matters, please send your order number, application reason, and related evidence photos to our official email: service@blendecove.com.

Please note that all terms in this policy will not override your legal consumer rights stipulated by local laws and regulations.