Frequently Asked Questions
Welcome to Blendecove! Here you will find responses to frequently‑asked questions regarding your shopping experience with our brand.
When will my order be processed?
Our team generally spends 1‑2 business days handling and preparing orders prior to shipment. Be aware that processing durations might be slightly longer during big promotional events, payment security checks, or busy seasonal periods.
How can I track my order?
Right after your parcel leaves our warehouse, a shipment notification email carrying your tracking details will be delivered to the email you filled in at checkout. After dispatch, please allow 1‑2 business days for the courier system to display the first tracking scan record.
Can I change or cancel my order?
Should you wish to adjust or revoke your submitted order, kindly reach out to us at your earliest convenience. We will try our utmost to accommodate your request. Nevertheless, edits and cancellations are no longer available once goods have moved into packing workflow or been shipped out.
What if my item is damaged, incorrect, or missing?
We hope you enjoy every Blendecove makeup brush you receive. If you get broken, flawed, wrong products or encounter missing‑item situations within your package, send us an email quickly with your order number plus sharp photos covering the makeup brushes, original package and shipping label. We will assess your case and offer suitable solutions without unnecessary delay.
Which currency is used?
Every product price and shipping fee shown on our store is denominated in United States dollars (USD). For overseas buyers, your bank or payment service may impose currency conversion charges and international transaction fees.
How do I get help?
Looking for extra support? Feel free to drop an email to service@blendecove.com at any time. For inquiries about already‑placed orders, remember to attach your order number, so our support team can assist you more efficiently!