Warranty & Guarantee

1. 90-Day Limited Warranty

The majority of cosmetics and beauty accessories acquired directly from our official store are protected by a 90-day limited warranty, which takes effect from the confirmed date of delivery.

This guarantee applies specifically to valid manufacturing anomalies or packaging mechanism failures that manifest during standard, intended usage. Depending on the nature of the claim, BLENDECOVE may provide a full replacement, a replacement component (such as a new foundation cap), store credit, or a refund. Resolutions are tailored to the specific defect and current inventory availability.

2. What Is Covered

Our 90-day limited guarantee specifically addresses functional and structural flaws, including:

• Manufacturing Flaws: Inconsistencies in packaging or formulation integrity that prevent the product from being used as intended.
• Component & Dispensing Issues: Malfunctions involving foundation pumps, dropper pipettes, twist-up eyeliner mechanisms, or magnetic lipstick closures that fail during regular application.
• Structural Deficiencies: Inherent faults in the product's container or casing that are not the result of drops, excessive force, or rough handling.
• Transit Damage: Formulas that arrive shattered, leaked, dried out, or structurally compromised due to carrier mishandling.

3. What Is Not Covered

This warranty strictly excludes damages or performance issues resulting from:

• Accidental dropping, shattering of glass flacons, or snapping of fine applicator tips
• Improper storage, such as exposing lipsticks or serums to extreme heat, direct sunlight, or freezing temperatures
• Using the cosmetics in a manner inconsistent with their intended purpose
• Normal product depletion and standard wear-and-tear of outer packaging
• Fading or cosmetic scratching of the product casing from carrying in makeup bags
• Unauthorized attempts to modify, dismantle, or repair product packaging
• Damage induced by unapproved cleaning solvents applied to the packaging
• Loss, theft, or misplacement of the item
• Claims submitted after the 90-day warranty window has expired

Please note that minor discrepancies in shade presentation due to screen calibration, or slight aesthetic variations in packaging elements, do not qualify as manufacturing defects provided they do not hinder the product's function.

4. Reporting Damaged or Defective Items

If your cosmetic order arrives shattered, leaking, or with faulty components, you must notify us as promptly as possible. To ensure a rapid assessment of your case, please supply our team with:

• Your official order ID
• Your registered name and contact email
• A concise explanation of the defect or damage
• High-quality photographs or a brief video demonstrating the issue (e.g., a jammed pump)
• Images of the compromised parcel if damaged during transit

We strongly advise retaining all physical products and shipping materials until our support staff has formally concluded their review.

5. How to Submit a Warranty Claim

To initiate a warranty evaluation, please direct your inquiry to our customer care team using the contact details provided at the bottom of this page. Ensure you attach your order reference and the required visual evidence. Our specialists typically review submissions and reply within 24 to 48 business hours. We may request further details if necessary to properly validate the claim.

6. Replacement Products

When a warranty replacement is authorized, BLENDECOVE endeavors to supply an exact match of your original cosmetic shade and formula. Should the specific item be out of stock, we may propose an equivalent alternative, issue a store credit, or determine another fair resolution. All physical replacements are governed by real-time inventory levels.

7. Refund Provisions

Having a warranty claim approved does not automatically dictate a cash refund. The eligibility for a monetary refund is assessed based on the defect's severity and our overarching Return & Refund Policy. When a refund is deemed the most appropriate solution, the funds will be reversed to the original payment method utilized during checkout. Processing timelines are subject to your financial institution's standard practices.

8. Distinguishing Warranty from Standard Returns

Please understand the distinction between these two policies. Our Return Policy is designed for preference-based decisions (e.g., changing your mind) within a strict 30-day window. Conversely, our Limited Warranty caters specifically to manufacturing faults, mechanical failures, and product integrity issues over a 90-day period. For comprehensive details on standard returns, please consult our dedicated Return & Refund Policy page.

9. Documenting Shipping Damage

If the exterior of your package exhibits obvious crushing, tearing, or fluid stains upon delivery, we highly recommend photographing the parcel before opening it. Should you discover broken glass or leaked cosmetics inside, promptly contact us with images of the exterior box, the carrier label, the compromised products, and the saturated internal padding. This comprehensive evidence significantly expedites our claim processing.

10. Cosmetic Product Care

To maximize the lifespan and integrity of your BLENDECOVE products, we advise following these maintenance guidelines:

• Always secure caps and lids tightly after application to prevent formulas from drying out
• Store foundations, serums, and lipsticks in a cool, dry environment away from direct sunlight or extreme temperatures
• Handle glass flacons and delicate applicator tips with mindfulness to avoid accidental snapping or shattering
• Clean accompanying brushes and sponges regularly using appropriate, gentle cleansers
• Refrain from forcefully twisting or over-extending mechanical eyeliner and lip pencils

Neglecting these basic care instructions or subjecting the cosmetics to improper storage conditions may void your warranty eligibility.

11. Statutory Consumer Rights

The provisions established within this limited warranty are supplementary to, and do not supersede, any mandatory statutory rights granted to you by your local consumer protection laws. BLENDECOVE has no intention of excluding or diminishing any legal rights regarding product conformity that cannot be lawfully waived in your jurisdiction.

12. Contact Us

For any inquiries regarding product performance, warranty applicability, or the status of a submitted claim, our support team remains at your disposal. We consistently strive to address all customer communications within a 24 to 48-hour window.