Contact Us
Welcome to BLENDECOVE.
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need assistance with cosmetic specifications, shade matching, product care, order tracking, shipping, returns, damaged or incorrect deliveries, or general questions about our collections, our customer care team is here to assist you.
For inquiries regarding orders, delivery, products, after-sales service, or business and wholesale partnerships, please contact us through the official channels detailed below.
Official Communication Channels
Help Desk1. Customer Support by Email
Email: service@blendecove.com
Our customer care team reviews every inquiry thoroughly and aims to provide a clear, helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing order, please include your order number in your message whenever possible. For product-related questions, please include:
- Product name and shade
- Order number, if applicable
- A brief description of your question or inquiry
- Clear photographs, where relevant
- A short video if the inquiry relates to packaging mechanics, dispenser pumps, dropper pipettes, or applicators
Providing these details allows our support desk to assist you with precision.
2. Customer Support Hours
Customer Support Email: service@blendecove.com
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (GMT+8)
Messages received outside regular support hours will be prioritized and reviewed during the next available business session. Please note that response times may experience slight delays during statutory holidays, major promotional launches, or high inquiry periods.
3. Orders, Shipping & After-Sales Support
Our dedicated support team is equipped to assist with:
- Order status updates and carrier tracking information
- International shipping and customs clearance inquiries
- Cosmetic shade consultation and product details
- Product care, storage recommendations, and hygiene guidelines
- Damaged, defective, incorrect, or incomplete shipments
- Return authorizations and refund processing
- Formula ingredients, safety benchmarks, and skin compatibility
- Commercial purchasing and wholesale distribution inquiries
To help us resolve your request promptly, please include your order reference number and the email address used during checkout. If an item arrives damaged or incomplete, please retain the outer postal carton and submit clear photos of the package and product.
4. Product Support
BLENDECOVE offers a curated collection of foundations, skin tints, concealers, priming emulsions, precision eyeliners, and sculptural lip colors. If you require product assistance, our team can answer questions regarding:
- Shade undertones and color-matching recommendations
- Formula ingredients, active botanicals, and clean beauty standards
- Packaging mechanisms, droppers, pumps, and twist-up components
- Built-in sponge and precision applicator maintenance
- Storage practices and protection from extreme temperatures
- Recommended application techniques and beauty rituals
- Batch variations and texture characteristics
- General product performance questions
Because formula characteristics differ across collections, please specify the exact product name when contacting our specialists.
5. Business & Wholesale Inquiries
BLENDECOVE welcomes inquiries from retail boutiques, beauty distributors, corporate buyers, aesthetic salons, and commercial partners. For wholesale inquiries, bulk ordering, or distribution partnerships, please reach out to:
Email: service@blendecove.com
Please format your email subject line as:
- Subject: Business Inquiry
- Subject: Wholesale Inquiry
To expedite review, please include your company name, geographic market, projected order quantities, and a brief summary of your commercial proposal.
6. Corporate Information
Legal Entityblendecove.com is owned and operated by Hangzhou Jiaofei Trading Co., Ltd. The company is responsible for storefront operations, order management, customer service, and international e-commerce activities.
We're Here to Help
From exploring our collections and finding your ideal shade to receiving and enjoying your cosmetics, our team is dedicated to making your journey transparent, reliable, and effortless.
For any inquiries, please contact our support desk at: service@blendecove.com
Thank you for choosing BLENDECOVE.